These Terms of Service (the “Terms”) govern access to and use of TrackHub (the “Service”). Please read them carefully before creating an account.
1. Acceptance of Terms
By creating an account, accessing or using TrackHub, the customer agrees to these Terms and to TrackHub’s Privacy Policy and other applicable policies. The individual creating a company account represents that they have authority to accept these Terms on behalf of that company or organization.
2. Description of Service
TrackHub provides cloud-based asset management tools that may include asset, equipment and vehicle tracking, QR-based identification, assignments and custody records, people, projects, locations, maintenance, inspections, documents, reporting and related functionality. Features may change over time.
3. Customer Accounts and Authorized Users
Customers are responsible for determining who is permitted to access their TrackHub company account, assigning appropriate permissions, maintaining account security, protecting login credentials, and promptly removing access for individuals who should no longer have access. Activity carried out through a customer’s account is the responsibility of that customer.
4. Customer Data and User-Submitted Information
Customers retain responsibility for information, documents, images, records and other content entered, uploaded, created or shared by the customer or its authorized users.
TrackHub does not control information that a customer’s employees, contractors, administrators or other authorized users choose to enter, upload, disclose, export, download, share or otherwise make available through the customer’s account.
To the maximum extent permitted by applicable law, TrackHub and its owners, officers, employees and affiliates are not responsible for unauthorized, improper or unintended disclosure or sharing caused by the actions or permissions of the customer or its authorized users.
Customers are responsible for ensuring they have the legal right and any necessary consent to collect, upload, store and process information they place in TrackHub.
5. Privacy and Security
TrackHub will handle personal information in accordance with its Privacy Policy and applicable privacy requirements. No internet-based service can guarantee absolute security. Customers are responsible for appropriate account security and user-access management. Nothing in these Terms excludes obligations or liability that cannot legally be excluded.
6. Acceptable Use
Customers and users may not use TrackHub for unlawful purposes, attempt unauthorized access, interfere with the Service, introduce malicious software, misuse another person’s account, scrape or reverse engineer the Service except where permitted by law, or use TrackHub to violate another person’s rights.
7. Asset Records and Accuracy
TrackHub is a management and record-keeping tool. Customers remain responsible for verifying the accuracy of asset locations, assignments, maintenance records, inspections, certifications, service dates and other information.
TrackHub does not guarantee that information entered by users is accurate, complete or current. TrackHub is not a substitute for legally required inspections, maintenance programs, safety procedures, professional advice or regulatory compliance.
8. Loss, Damage and Business Decisions
To the maximum extent permitted by applicable law, TrackHub and its owners, officers, employees and affiliates will not be liable for indirect, incidental, special, consequential or similar damages arising from use of or inability to use the Service, including loss of profits, business interruption, loss of data, or decisions made based upon customer-entered information.
TrackHub does not insure, physically secure or take custody of assets recorded in the platform, and is not responsible for theft, loss, disappearance or physical damage to tools, equipment, vehicles or other assets merely because they are recorded in TrackHub.
9. Service Availability
TrackHub may occasionally be unavailable because of maintenance, updates, third-party infrastructure, internet outages or circumstances beyond TrackHub’s reasonable control. Continuous or error-free availability is not guaranteed.
10. Third-Party Services
TrackHub may depend on third-party services for functions such as hosting, authentication, email and payment processing. Use of those services may also be subject to their respective terms and policies.
11. Subscription and Billing
TrackHub currently offers a 30-day free trial followed by a subscription of $49 CAD per month, unless another price or plan is expressly displayed and accepted at signup.
A valid payment method is required to start the trial. No subscription fee is charged when the 30-day trial begins. Unless cancelled before the end of the trial, the subscription automatically converts to a paid monthly subscription and the payment method on file will be charged the applicable subscription price.
Subscriptions renew automatically each month until cancelled. Customers may cancel at any time. Cancellation during the trial prevents the first subscription charge while allowing access through the remaining trial period. Cancellation of a paid subscription takes effect at the end of the current paid billing period unless otherwise stated.
Fees and applicable taxes are displayed during checkout. Payment information is processed by TrackHub’s payment provider, and TrackHub does not store complete card numbers.
12. Data and Account Termination
Cancellation of a subscription does not necessarily result in immediate deletion of company data. TrackHub may retain information for a reasonable period for account recovery, legal, security, backup, fraud-prevention or regulatory purposes, subject to its Privacy Policy and applicable law.
TrackHub may suspend or terminate access for material violations of these Terms, unlawful activity, security threats, fraudulent use or non-payment.
13. Intellectual Property
TrackHub’s software, branding, design, code and other proprietary materials remain the property of TrackHub or its licensors. Customers retain ownership of their customer-submitted content, subject to the limited rights necessary for TrackHub to host, process and provide the Service.
14. Changes to the Service or Terms
TrackHub may update the Service and these Terms from time to time. Material changes will be communicated appropriately. Where required, customers may be asked to accept updated Terms before continuing to use the Service.
15. Limitation of Liability
To the maximum extent permitted by applicable law, the total aggregate liability of TrackHub and its owners, officers, employees and affiliates arising out of or relating to the Service or these Terms is limited to the amount paid by the customer for the Service during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.
16. Indemnification
The customer agrees to indemnify and hold harmless TrackHub and its owners, officers, employees and affiliates from third-party claims, damages, liabilities and reasonable costs arising from the customer’s misuse of the Service, content submitted through the customer’s account, the customer’s violation of applicable law, or the customer’s violation of third-party rights, in each case subject to applicable law.
17. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. Disputes are subject to the courts of British Columbia, unless applicable law requires otherwise.